Privacy Policy
At Playcific Technologies (“Playcific”, “we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of all users — including Sports Venue Owners / Turf Operators (“Shop-Owners”) and Sports Players / Bookers (“Customers”).
1. Scope & Application
This Privacy Policy applies to all services offered through the Playcific website (https://playcific.in), the Playcific Mobile Application (iOS and Android), and associated SaaS venue management tools.
By accessing, registering, listing a venue, or booking a sports court through Playcific, you consent to the collection, storage, processing, and disclosure of your information as outlined in this policy.
2. Information We Collect
We collect information necessary to provide seamless court scheduling, advance payments, and player matchmaking:
- Owner / Manager Name, Business Name, registered contact number, email address.
- Venue location, geo-coordinates, complete physical address, and postal pincode.
- Bank Account details (Account Number, IFSC code, UPI ID) for automated payout settlements.
- Court specifications (sport types, surface material, slot pricing, floodlight assets, photos).
- Full Name, mobile phone number, email address.
- Booking history, court preferences, sport interests, and location data.
- Payment transaction references (UTR, order IDs, payment mode). We do not store raw credit/debit card numbers or bank passwords.
- IP address, device model, operating system version, browser type, and app crash logs.
3. How We Use Your Information
- Automated Booking Execution: Synchronizing real-time slot availability, locking courts, and sending instant booking confirmations via SMS and push alerts.
- Direct Payout Settlements: Transferring booking revenues and advance deposits directly to Venue Owners' bank accounts with transparent settlement logs.
- Fraud Prevention & Double Booking Protection: Ensuring verified UPI payments and preventing duplicate court reservations across online and walk-in channels.
- Customer Support: Resolving booking disputes, cancellations, weather-related rescheduling, and operational inquiries.
- Service Enhancement: Analyzing peak court utilization and optimizing search results across Ahmedabad and Pan-India.
4. Data Sharing & Third Parties
Playcific does not sell or rent personal information to third-party advertisers. We share data strictly on a need-to-know operational basis with:
- Venue Operators: Sharing booking customer name, slot details, and phone number for on-ground entry verification.
- RBI-Authorized Payment Gateways: Securely processing digital UPI, net-banking, and card transactions via PCI-DSS compliant providers.
- Regulatory Authorities: When required by applicable Indian laws, judicial subpoenas, or law enforcement orders.
5. Data Security & Retention
We implement industry-standard 256-bit SSL encryption, restricted server access, and automated security audits to safeguard all platform data. Your information is retained as long as your account remains active or as required by applicable Indian tax and financial bookkeeping regulations.
6. Contact & Grievance Officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, if you have any questions, requests, or grievances regarding this Privacy Policy, please reach out to our Grievance Officer: